Terms & Conditions

Last Updated: 10 May 2026

1. Website Use

By using this website, you confirm that you are at least 18 years old or legally capable of entering into binding contracts.

You agree not to misuse this website or engage in unlawful activities.

2. Products

We supply genuine, compatible, and remanufactured printer cartridges, toner cartridges, drum units, labels, ribbons, and related printing consumables.

Compatible and remanufactured products are clearly identified and are not sold as original manufacturer products unless specifically stated.

All brand names and trademarks are used for compatibility and identification purposes only and remain the property of their respective owners.

3. Pricing & Payments

All prices displayed on our website are in GBP (£) and include VAT where applicable.

We accept secure payments through approved payment providers.

Visa
Mastercard
PayPal
Apple Pay
Google Pay

We reserve the right to correct pricing errors and cancel orders affected by obvious mistakes.

4. Order Acceptance

Orders are subject to product availability and acceptance.

A legally binding contract is formed only after your order has been dispatched.

We reserve the right to refuse or cancel orders where fraud, pricing errors, or misuse are suspected.

5. Shipping & Delivery

We aim to dispatch orders promptly and provide estimated delivery timeframes during checkout.

Delivery estimates are provided for guidance only and may vary due to courier delays or circumstances outside our control.

Shipping charges are displayed during checkout before payment is completed.

6. Returns & Refunds

Customers may return eligible products within 30 days of delivery.

Products should be unused and returned in original packaging where possible.

Refunds are issued to the original payment method after returned goods are received and inspected.

Returns should be arranged by contacting our customer support team before sending products back.

Faulty or Incorrect Products

If you receive a faulty, damaged, or incorrect item, please contact us immediately.

We may offer:

Replacement products
Repairs where appropriate
Full refunds

Consumer Cancellation Rights

Under the UK Consumer Contracts Regulations 2013, customers may have a statutory 14-day cancellation right.

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

7. Intellectual Property

All content on this website including logos, graphics, text, images, and product information remains the property of The Cartridge Depo Ltd or its licensors.

You may not reproduce or distribute website content without written permission.

8. Privacy & Data Protection

We process customer data in accordance with UK GDPR and the Data Protection Act 2018.

Please review our Privacy Policy for further information regarding data collection, cookies, and customer rights.

9. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account.

You agree to accept responsibility for all activities that occur under your account.

10. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

To the maximum extent permitted by law, we shall not be liable for indirect or consequential losses including loss of profits, business interruption, or loss of data.

Our total liability relating to any order shall not exceed the total amount paid for the relevant products.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such delay or failure results from events beyond our reasonable control including natural disasters, strikes, supply chain disruption, cyber incidents, or courier delays.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon publication on this website.

14. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.